As consumers become more conscientious about the sustainability of their travel practices, some are actively seeking out brands better aligned with their values. And Singita, which runs high end lodges alongside wildlife protection programmes in South Africa, Zimbabwe, Tanzania and Rwanda believes this trend is playing out to their benefit.
On a visit to Singapore to promote Singita to the local trade, general manager of business development, Caroline Burke, explained that while staying at any Singita lodge is by no means cheap, many guests consider it “value for money” given that a significant portion of the costs go towards its conservation efforts as well as an exceptional travel experience. (For reference, Singita’s Sasakwa Lodge in Tanzania costs USD2150 per adult per night during the high season.)
“A lot of people stretch themselves [financially] for Singita because people want to know where their dollar is going. It’s that whole thing of “am I travelling to Africa with a company that is ensuring the survival of these areas?’” said Burke.
She said that Singita’s work in both
wildlife and community sets it apart from competitors and as it has grown, its
methods have evolved to ensure the relationship between nature and local
communities in Africa continues to be sustainable and beneficial to all in the
“We do huge work with communities to uplift and give them a sustainable lifestyle. We invest in SMEs, develop education, we feed [thousands of] kids every morning, we put kids into early childhood development programmes, work with local cooperatives to buy local produce. We have a culinary school, we have bursaries and scholarships…” listed Bailes. A detailed list of Singita’s initiatives can be found here.
Singita has taken a conscious approach in
ensuring that local communities understand the importance of conservation and
feel a strong sense of duty to protect local wildlife. This is especially poignant
in a destination where safaris, positioned as exclusive luxury experiences, are
out of reach of most local communities.
“We bring classrooms of kids into our properties to give them a wildlife and environmental education. Otherwise they don’t really see what goes on where the animals are. So, we show them and they really start understanding why it’s so important to conserve and they become ambassadors,” said Bailes.
To fund all of these initiatives, Singita draws from a mix of its guests, private partnerships, donors and investors. Specifically, its “sustainability pillar” is built into the company’s tourism operating model, which directly covers all associated costs as well as providing local employment and procuring from local businesses. Plus a portion of Singita’s revenue is invested into its conservation efforts.
The “community and biodiversity pillars” are implemented by non-profit partners, direct donations as well as through its Private Partnerships, entailing the development of a collection of exclusive use villas, funded by philanthropists.
However, a stumbling block to its growth is
that much of Africa’s travel infrastructure is still underdeveloped.
Fortunately, signs of growth are there. “Intra-Africa travel is not that strong
yet. It will come but it is still in its infancy,” said Bailes.
“Fortunately, Trump and Boris are making
way more noise at the moment,” Burke jested. “The press are looking for the
‘doom and gloom’ stories and for some reason, they’ve focused in on Africa.
When they pick up on a bad news story, they blow it out of proportion. The
reporting on Africa always seems to be quite sensational, so sometimes, we find
the press a challenge,” said Burke.
Bailes pointed out that “Africa is
potentially one of the biggest markets in the world. The population is growing
from 1.2b to 4.4b in the rest of the century so it’s going to be one of the
biggest consumer markets in the world… the middle class is growing, and
everyone is jostling for positions to seize that opportunity.”
“[Rwanda has] been very focused on [selling] high-end, low impact tourism,” said Bailes, which has helped its own efforts towards conservation (of its gorilla reserves, for example) and sustainability as a travel destination.
“Rwanda is a shining example of how to brand a country,” said Burke.
Singita Kwitonda Lodge sits on the border of Volcanoes National Park, home to Rwanda’s mountain gorillas – a species under threat from habitat loss and deforestation.
Putting Singita in the spotlight in Asia
“The last three to four years have seen a rise
in interest in Africa – a wave that started because of experiential travel. It
was less about leaving Asia to shop and dine; what people are interested in
purchasing changed. It’s changed the level of interest in Africa because we
provide experiences… you definitely don’t come there to shop!” Burke said.
Inevitably, the rise of social media has
also fed into Singita’s growth and strong brand visibility. Singita has
leveraged its stunning photographs of surrounding wildlife and of its
hotels to amass an Instagram following of 117,000.
In Asia, it is refining its approach by looking
more closely at social media channels unique to each market. Specifically, it
is looking at China, Japan, Korea, Philippines Malaysia, Taiwan, Hong King,
Indonesia and Singapore.
“We’re about to hit the button on digital
content in Asia. WeChat, we’re getting to grips with what that looks like and
how to do it so that it’s effective,” said Burke. “We are appointing a sales
manager in Singapore to look after eight key markets [in APAC] and one
China-dedicated person… the market is coming at us and we need to make sure we